live china Casino & Sportsbook FAQ
Users of live china ask questions across several topic areas: account setup and security, deposit and withdrawal processes, game rules and betting mechanics, and platform policies. This page addresses the most common inquiries so you can find answers quickly without contacting support.
We at live china have compiled this FAQ to help you navigate account registration, payment methods, live-dealer table rules, slot game mechanics, and account protection. Each answer is written to be clear and actionable, so you can proceed with confidence whether you are opening your first account or managing an existing one.
If your question is not covered here, or if you need clarification on a specific transaction, our support team is available by email. For detailed policy information, please read our terms of use and privacy policyFor legal notices specific to your jurisdiction, see our legal notice
Topics covered on this page
- Account and registrationhow to start, password recovery, account security
- Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet
- Game rules and mechanicslive-dealer tables, slot games, sportsbook betting, esports markets
- Support and policiescontacting our team, account protection, jurisdiction notice
No. We at live china allow one account per person. Multiple accounts created by the same individual are considered a violation of our terms of use and may result in account suspension and forfeiture of funds. We use device fingerprinting, IP address tracking, and payment method analysis to detect duplicate accounts. If you have accidentally created more than one account, contact our support team immediately to have the duplicate accounts closed. If you need to update your account information, such as your email or payment method, you can do so through your account settings without creating a new account.
We at live china encrypt all personal data using industry-standard TLS protocols. Your account credentials, payment information, and identity documents are stored on secure servers with restricted access. We do not share your personal information with third parties except as required to process deposits and withdrawals or comply with legal obligations. Our privacy policy outlines all data practices in detail. When you open an account, we verify your identity through email confirmation and may request identity documents during account verification or before processing large withdrawals. If you suspect unauthorised access to your account, change your password immediately and contact our support team to review your account activity.
Payments and transactions
We at live china accept deposits through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. Each payment method has its own minimum and maximum account preferences set by the payment provider and our platform. Minimum deposits typically start at a low threshold to accommodate recreational players, while maximum deposits are set to comply with anti-money-laundering regulations. You can view the exact deposit ranges for each payment method during the deposit process on our platform. Deposits are processed instantly for most payment methods, and your account balance updates immediately after payment confirmation. If you have questions about account preferences for a specific payment method, contact our support team.
Withdrawal requests submitted through live china are reviewed within a standard processing window. The exact timeframe depends on your account verification status and the payment method you have selected. First-time withdrawals may require additional verification, such as identity document review or payment method confirmation, which can extend the processing time. Once your withdrawal is approved, funds are transferred to your chosen payment method — mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment — and typically arrive within the timeframe specified by that payment provider. You can track your withdrawal status in your account history. If your withdrawal is delayed beyond the expected window, contact our support team for an update.
We at live china offer a weekly cashback promotion to active players. The cashback is calculated based on your net losses during the week and is credited to your account automatically on a set day. Cashback is subject to terms and conditions, including minimum activity requirements and game category restrictions. Not all games contribute equally to cashback eligibility; live-dealer tables and certain slot games may have different contribution rates. Cashback credits are added to your account balance and can be withdrawn or used for further play. The exact cashback percentage and eligibility criteria are displayed in the promotions section of your account. If you have questions about your cashback calculation, contact our support team with details of your account activity.
Game rules and mechanics
RTP stands for Return to Player and represents the percentage of all wagered money that a slot game returns to players over a long period of time. For example, a slot game with an means that, on average, players receive 96 units back for every 100 units wagered. The remaining non-specific info is the house edge. RTP is a theoretical average calculated over millions of spins and does not guarantee results in any single session. Each spin is determined by a random number generator, so short-term results can vary significantly from the RTP. We at live china display the RTP for each slot game in the game information section. Games like Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways each have their own RTP. Higher RTP games do not guarantee more frequent wins; they simply offer a better long-term return on average.
Support and policies
You can contact our support team by email through the contact form on our platform or by sending a message directly to our support email address listed in your account settings. When you contact us, include your username, the date and time of the issue, and a detailed description of your question or problem. Our support team responds to emails within a standard timeframe. For urgent issues related to account security or payment problems, mark your email as urgent so it receives priority attention. You can also reach out during major holidays such as Idul Fitri, Idul Adha, Imlek, or Nyepi, though response times may be longer during these periods. For immediate assistance with common issues, check this FAQ page or our terms of use first.
We at live china accept deposits through online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. Each payment method has its own minimum and maximum account preferences set by the payment provider and our platform. Minimum deposits typically start at a low threshold to accommodate recreational players, while maximum deposits are set to comply with anti-money-laundering regulations. You can view the exact deposit ranges for each payment method during the deposit process on our platform. Deposits are processed instantly for most payment methods, and your account balance updates immediately after payment confirmation. If you have questions about account preferences for a specific payment method, contact our support team.